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Buying Guide

SHIPPING & DELIVERY
Shipping is free on all orders above Rs. 750. There is a Rs. 50 surcharge on all orders below Rs. 750. We offer a post-paid Cash On Delivery service in select cities/towns. A Rs. 50 convenience charge is applicable, should you select COD as a payment method.

 Below Rs. 750

Above Rs. 750

Pre-Paid

Rs. 50

Free

Cash on Delivery

Rs.100

Rs. 50

 All orders are shipped within 2 working days by reputed courier companies who provide express shipping. On shipment, a confirmation email is sent to you, along with tracking details and expected date of delivery.
Deliveries are usually made within 2-5 working days from shipment.
If your location is not serviced by our courier service providers, we will ship the order by registered speed post, and delivery may take 5-10 working days.
Do get in touch with us should you require any information regarding the status of your order or shipment.

EASY EXCHANGE
OUR SIMPLE 15 DAYS EXCHANGE POLICY

Products bought during EOSS and Flash Sale cannot be Exchanged Please contact customer care to know more.
At Private Lives, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll send a replacement product upon receipt of returned products.
To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged Private Lives packing with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.
Replacement products will be typically shipped within 4 working days of receiving the returned products.

RETURN POLICY

(No Returns Only Exchange)
Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase. HOW DO I INITIATE AN EXCHANGE?
Ensure the items you would like to return meet our guidelines:

 

Step 1: Email us at onlinesales@privatelives.in to initiate a Reverse Pick-up.
Step 2: Put the items in the Private Lives Box along with the original invoice.
Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect.
Step 4: Kindly email us the AWB or Reference number at onlinesales@privatelives.in

RETURN ADDRESS:
Private Lives
Plot No. 154, Khasra No. 50/23,
Swarn Park, Mundka.
New Delhi - 110041.
(Near Rajdhani Park Metro Station)
www.privatelives.in
(Monday - Saturday, 9 am - 7 pm IST)