SHIPPING & DELIVERY
We are committed to delivering your order accurately, in good condition and always on time. We partner only with reputed national courier companies to ship your orders. Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.
For order above Rs999 shipping is absolutely free. For orders below Rs999 there is a normal fee of ₹50 charged for delivery.
- We ship your order within 24-48 hours.
You can expect your order to be delivered to you in 2-4 working days in major cities and 8-10 days for other locations as per your pin code.
- You can track your order online once it is dispatched. While we shall endeavour to ship all items in your order together,this may not always be possible due to product availability.We will intimate you in such cases via mail
OUR SIMPLE 15 DAYS EXCHANGE POLICY
Products bought during EOSS and Flash Sale cannot be Exchanged. Please contact customer care to know more.
At Private Lives, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll send a replacement product upon receipt of returned products.
To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged Private Lives packing with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.
Replacement products will be typically shipped within 4 working days of receiving the returned products.
No Returns, Only Exchange.
If Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost.
HOW DO I INITIATE AN EXCHANGE?
Ensure the items you would like to return meet our guidelines:
Step 1: Email us at email@example.com to initiate exchange.
Step 2: Put the items in the Private Lives Box along with the original invoice.
Step 3: Seal the box ensuring that all sides are properly closed and courier it to us at the below mentioned address.
Step 4: Kindly email us the AWB or Reference number at firstname.lastname@example.org
Plot No. 154, Khasra No. 50/23,
Swarn Park, Mundka.
New Delhi - 110041.
(Near Rajdhani Park Metro Station)
(Monday - Saturday, 9 am - 7 pm IST)